Latest Job opportunities in india: IBM India Off-campus recruitment in India

Job Details

Eligibility:

Location : Hyderabad, Bangalore

Last Date: 13^thJanuary 13

Job Type: Full Time

Hiring Process: Written-test, Face to Face Interview.

last date is 13th Jan 2013, Click here to apply

Job Description :

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery.
Perform problem cause analysis & Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.

Skills ( Mandatory) :

Fluency in Communications Skills (both spoken and written)/ soft skills.
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Browser Support - Internet Explorer.
Strong computer skills required.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent customer service orientation.

Skills ( Preferred ) :

Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller.

Note :

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.

last date is 13th Jan 2013, Click here to apply

Latest Job opportunities in india